Senior Collection Specialist

6 days ago

Singapore beBeeCollections Full time $40,000 - $80,000
Job Description

Our organization is seeking a highly skilled and motivated individual to join our team as a Collections Executive. The successful candidate will play a pivotal role in managing the collection of MediSave contributions from self-employed persons, as well as platform worker CPF contributions and PW CPF Transition Support scheme.

The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work effectively in a team environment. They will be responsible for participating in system projects relating to the self-employed scheme, drafting replies to frequently asked questions, handling enquiries and appeals from SEPs who are concurrently working as PWs, and assessing disputes from PW-SEPs on their SEP net trade income and MediSave payable under the SES.

The Collections Executive will also be responsible for managing multiple concurrent assignments efficiently, prioritizing tasks based on urgency and importance, ensuring service standards are maintained, particularly during periods of increased enquiry influx, and working collaboratively with supervisors and other stakeholders in clearing correspondence cases.

Additionally, the successful candidate will support the management by providing data and profiles of PW-SEPs for escalated case management, assist in reviewing and improving scheme operational procedures to ensure they are up-to-date and streamlined, participate in discussions with various stakeholders across teams and groups to understand requirements and establish processes effectively, and provide administrative support and phone duties to handle calls from frontliners.

Required Skills and Qualifications

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team:

  • Relevant experience in case management, customer service, or a related field.
  • Ability to solve problems and manage conflicts effectively.
  • Agile and resolve any issues with a customer-first business mentality.
  • Ability to provide support, answer queries, and resolve issues in an efficient manner.
  • Possess a proactive mindset in identifying opportunities for process improvement and implementing customer-centric solutions.
  • Ability to work well in a team environment and contribute to achieving collective goals.
Benefits

As a member of our team, you can expect:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
  • Promotion opportunities based on your capability and on-the-job performance.
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
  • Flexible dress code that empowers you to choose your appropriate outfit for the day.
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

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