Executive Leader in CRM Management

5 days ago

Singapore beBeeSenior Full time $80,000 - $120,000
Senior Executive in CRM Systems

This role involves working as a senior executive in managing CRM systems. The successful candidate will have experience in implementing and maintaining CRM solutions, with a focus on improving user journey.

Key Responsibilities:
  • Partner with external vendors to plan, test, and implement new UI/UX improvements and features that elevate the user journey.
  • Conduct regular audits of the app to identify gaps and opportunities for optimization.
Market Research & Strategy:
  • Stay updated on industry trends, competitor apps, and CRM/loyalty program best practices.
  • Provide insights and recommendations to strengthen app performance, adoption, and retention.
Operations & Troubleshooting:
  • Act as the primary point of contact for app-related issues raised by users and internal teams.
  • Troubleshoot and coordinate solutions with vendors to ensure timely resolution and minimal disruption.
Campaign Management:
  • Support setup, testing, and execution of marketing and CRM campaigns within the app.
  • Collaborate with the marketing team to track performance, generate reports, and optimize future activations.
Data Analysis & Reporting:
  • Monitor and analyze user behavior, campaign performance, and sales trends within the app.
  • Generate timely reports and actionable insights to guide marketing strategies and business decisions.
  • Work with cross-functional teams to improve campaign effectiveness and app engagement based on data-driven findings.
Requirements:
  • Degree/Diploma in Information Technology, Business Analytics, Marketing, or a related field.
  • Minimum 2 years of experience in CRM systems management and data analysis.
  • Confident working with CRM platforms.
  • Strong attention to detail with a passion for solving problems and improving processes.
  • Excellent communication skills, able to bridge marketing needs with technical solutions.
What We Offer:

A dynamic work environment with opportunities for growth and development.

How to Apply:

Send your application to us, including your resume and cover letter.

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