Senior Power Platform Support Specialist
22 hours ago
We are seeking a highly skilled and experienced Senior Power Platform Support Specialist to join our Managed Services team at UIC ASIAN COMPUTER SERVICES PTE LTD.
**Job Summary:**
The ideal candidate will possess strong knowledge and experience in supporting Microsoft Power BI, Power Apps, Power Automate, and related Power Platform services. This role requires excellent technical skills, problem-solving abilities, and strong communication skills to engage with clients and internal stakeholders.
**Key Responsibilities:**
- Technical Support:
- Provide expert support for Power BI, Power Apps, and Power Automate, including troubleshooting and resolving technical issues.
- Monitor system performance and implement measures to optimize resource usage and performance across Power Platform services.
- Client Engagement & Support:
- Act as the primary point of contact for clients for all Power BI and Power Platform support-related queries.
- Ensure timely communication and resolution of tickets in line with service level agreements.
- Development & Configuration:
- Provide configuration and development assistance for Power BI reports and dashboards, Power Apps applications, and Power Automate flows as required.
- Collaborate with clients to understand reporting needs, design solutions, and implement enhancements to Power BI reports and Power Platform apps.
- Continuous Improvement:
- Stay up-to-date with the latest features, best practices, and updates within Power BI and the broader Power Platform.
- Provide recommendations to improve the scalability, reliability, and efficiency of Power Platform services.
**Required Skills & Qualifications:**
- Technical Skills:
- Strong knowledge and experience with Microsoft Power BI, including DAX, Power Query, and data modeling.
- Experience with Power Apps and Power Automate (Flow) for designing and troubleshooting solutions.
- Familiarity with SQL databases and data integration concepts.
- Knowledge of Azure cloud services is a plus.
- Experience:
- Minimum of 3 years of experience in a similar role supporting Power BI and Power Platform solutions.
- Soft Skills:
- Strong communication skills and ability to engage with clients and internal stakeholders.
- Analytical and problem-solving mindset with the ability to prioritize and manage multiple tasks effectively.
Estimated Salary: $80,000 - $120,000 per annum, depending on experience and qualifications.
We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.
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