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Frontline Support Specialist
1 week ago
We are ST Engineering, a global technology, defence, and engineering group committed to improving lives through innovative solutions. With a history spanning over 50 years, we have established ourselves as a trusted partner for customers worldwide.
Our diverse portfolio of businesses includes aerospace, smart city, defence, and public security segments. We leverage cutting-edge technology and innovation to solve real-world problems and make a positive impact.
Mission Software & Services
Our Mission Software & Services business provides mission-critical command, control, and communications systems with secured IT infrastructure and managed services. We support clients' innovation journeys through design thinking, analytics, and AI-enabled decision support. Our cloud computing solutions deliver intelligent insights and sustainable solutions for diverse industries including defence, government, and commercial sectors.
Job Responsibilities
This role involves delivering exceptional service quality at service counters handling customer registrations, enquiries, and requests according to service standards, processes, and policies.
Key responsibilities include receiving and welcoming visitors with a polite disposition, registering and enrolling visitors efficiently and accurately, providing efficient queue management, protecting visitor records, key management, multitasking, and responding to public enquiries.
Qualifications
- Excellent customer service track record.
- Able to learn quickly and adapt to changes.
- Good interpersonal and communication skills.
- Good command of English (written and spoken).
- IT savvy and familiar with common software.
- WSQ certification in customer service is an advantage.
