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Senior Customer Success Specialist

2 weeks ago

Singapore beBeeCustomerSuccessEngineer Full time
Job Description">

At Ailytics, we're committed to building AI solutions that envision a safer world. As a key member of our team, you'll play a pivotal role in implementing and integrating video analytics solutions into our clients' workflows and systems.

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As the primary liaison for customers, you'll be responsible for understanding their specific needs and providing customized plans to meet their objectives. You'll also lead platform implementations, conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to senior management if required.

">Required Skills and Qualifications">
  • Demonstrated success in a customer success or technical account management role
  • Prior experience in software development and/or technical support
  • Excellent communication skills, a customer-first mentality, and a high dose of empathy
  • Experience with project management software (such as Jira, Confluence), and customer success metrics
  • Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a plus
Why Work at Ailytics?">

This is an opportunity to create lasting impact and explore the intersection of AI and safety. We value strong standards, high transparency, and low egos. If you're looking for an environment where you can really make a difference, this is it.

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