Global IT Service Manager
4 weeks ago
About RANDSTAD PTE. LIMITED
Job DescriptionWe are seeking an experienced Senior IT Helpdesk Manager to join our team in the APAC region.
- The successful candidate will be responsible for handling end-to-end service management for EUC and infrastructure to support business operations in the Asia region.
- They will implement and maintain processes to link respective IT service towers to affected stakeholders in the event of incident escalation.
- As a point of escalation for business during critical incidents, they will manage stakeholder expectations and understand business needs.
- They will oversee IT incident, problem, and change management processes across Asia.
- Additionally, they will manage external vendors, ensuring external SLA has been met.
Requirements and Skills
To be considered for this role, applicants should have at least 8 years of experience in IT Service Management.
A proven track record in being a point of escalation for business in critical incident events is essential.
Experience in managing Service Level Agreements for infrastructure in an end-user environment is highly preferred.
Salary and Benefits
This is an excellent opportunity to join a leading company as a Global IT Service Manager with a salary range of SGD $120,000 - SGD $180,000 per annum, depending on experience.
The package includes attractive benefits, including medical insurance, bonus schemes, and professional development opportunities.
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