Global IT Service Manager

4 weeks ago


Singapore RANDSTAD PTE. LIMITED Full time

About RANDSTAD PTE. LIMITED

Job Description

We are seeking an experienced Senior IT Helpdesk Manager to join our team in the APAC region.

  • The successful candidate will be responsible for handling end-to-end service management for EUC and infrastructure to support business operations in the Asia region.
  • They will implement and maintain processes to link respective IT service towers to affected stakeholders in the event of incident escalation.
  • As a point of escalation for business during critical incidents, they will manage stakeholder expectations and understand business needs.
  • They will oversee IT incident, problem, and change management processes across Asia.
  • Additionally, they will manage external vendors, ensuring external SLA has been met.

Requirements and Skills

To be considered for this role, applicants should have at least 8 years of experience in IT Service Management.

A proven track record in being a point of escalation for business in critical incident events is essential.

Experience in managing Service Level Agreements for infrastructure in an end-user environment is highly preferred.

Salary and Benefits

This is an excellent opportunity to join a leading company as a Global IT Service Manager with a salary range of SGD $120,000 - SGD $180,000 per annum, depending on experience.

The package includes attractive benefits, including medical insurance, bonus schemes, and professional development opportunities.



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