Claims and Insurance Manager

2 days ago

Singapore beBeeInsurance Full time $90,000 - $120,000
Job Description

We are seeking a highly skilled Claims and Insurance Manager to join our team. As a key member of our organization, you will be responsible for managing claims and litigations lodged against us by customers, lawyers, recovery agents, and insurers.

Your primary objective will be to ensure that all cargo claims/lawsuits are responded to and concluded with minimal repercussions to our operations/markets. You will also oversee CMA CGM's cargo claims management process and be responsible for a certain number of Port of Discharges (POD).

In this role, you will:

  • Handle direct customer claims, claims from other carriers, insurers, lawyers, and recovery agents.
  • Ensure that all cargo claims/lawsuits are responded to and concluded with minimal repercussions to our operations/markets.
  • Ensure that cargo claims settlements are based on best possible terms to us based on legal principles.
  • Identify potential third-party liability and actively pursue cargo claims recovery.
  • Pursue and follow up cargo claims reimbursement from insurer.
  • Maintain and report on end-to-end claims-handling best practices across all platforms provided.
  • Support stakeholders to co-ordinate claims responses in major incidents.
  • Support Manager with reporting on claims and loss prevention practice, if required.
  • Identify and address process/knowledge gaps to manage the legal and financial exposure faced by us in terms of contractual clauses, operational practices, etc.
  • Advise operations team on non-standard situations which arise, including pre-carriage, pre-delivery, and post-delivery phase.
  • Appoint, instruct, and manage lawyers for legal proceedings and in major incidents as needed.
  • Handle CMA CGM's inhouse self-retained Serenity claims.
  • Handle CMA CGM's Elite customers.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred.
  • Minimum 5 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents.
  • Strong knowledge of maritime laws and conventions related to cargo liabilities.
  • Hands-on individual with excellent communication skills and proven supervisory abilities.
  • In-depth knowledge of the container liner industry is preferred.
  • Resilient with a sense of urgency and the ability to work well under demanding timelines.
  • Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc.
Benefits

This role offers a competitive salary package commensurate with experience. The company is an equal opportunities employer, and we welcome applications from diverse candidates.

We are committed to maintaining a healthy work-life balance and offer a range of benefits to support our employees' well-being. These include:

  • A comprehensive health insurance scheme.
  • A pension plan.
  • Generous annual leave entitlement.
  • Access to training and development opportunities.
Others

Please note that only short-listed applicants will be contacted. By applying for this role, you hereby consent to us collecting, processing, and using any personal information you submit for the purposes of recruitment and selection.

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