
Technical Product Liaison
2 weeks ago
Job Overview
Drive growth of assigned products by acting as technical and market liaison between regional stakeholders, customers, and headquarters.
Leverage market insights, customer engagement, and technical expertise to support business development and innovation.
Explore new opportunities and translate innovative ideas into tangible solutions addressing market needs and advancing organizational goals.
Key Responsibilities
- Collaborate with Regional Country Managers, Sales Teams, Distributors, and End Customers to support business growth and expand market presence for assigned product portfolio.
- Build and maintain strong relationships with key customers alongside the commercial team, identifying opportunities for product innovation to address customer challenges and new application areas.
- Monitor industry trends and gather market intelligence, including competitor activity, to inform product development strategies; provide actionable guidance and orientation to HQ R&D teams based on field insights.
- Deliver comprehensive failure analysis and regular feedback to headquarters to drive continuous improvement.
- Provide end-to-end technical support, from pre-sales to post-sales, for regional customers, including onsite assistance. Conduct product training sessions for distributors, end-users, and internal teams to enhance technical proficiency.
- Represent the company in commercial and marketing events by delivering engaging presentations, workshops, and seminars to customers.
Requirements
- Bachelor's degree in electrical engineering, industrial automation, or a related field.
- Minimum of 5 years of hands-on experience in a technical role supporting sales, training, service, failure analysis and/or marketing activities.
- Strong expertise in VFDs (Variable Frequency Drives), Soft-Starters, or Automation products, including installation, EMC (Electromagnetic Compatibility), power quality mitigation, on-site commissioning, PLC programming, and HMI configuration.
- Excellent interpersonal and communication skills, with the ability to effectively engage customers, distributors, and internal teams.
- Proactive, customer-focused, and results-driven approach.
- Proficiency in both English and Chinese is essential to collaborate with our Chinese colleague and counterpart in China.
- Willingness and ability to travel frequently on short notice.
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