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Wintel Infrastructure Specialist
2 weeks ago
We are seeking a skilled System Operations Engineer to join our team. The successful candidate will be responsible for ensuring the smooth operation of our IT infrastructure, including configuration, upgrades, and troubleshooting of Wintel infrastructures.
Key Responsibilities:- Establish and maintain ITSM standards, processes, and guidelines aligned with industry best practices.
- Provide technical leadership and consultancy on system performance, integration, and configuration.
- Assist in daily operations management and serve as a Subject Matter Expert (SME) in shell, Perl, Python, or PowerShell scripting.
- Analyze system performance and recommend optimizations.
- Ensure high availability of the production environment per business needs and SLAs.
- Lead Root Cause Analysis for high-severity issues and coordinate resolution efforts.
- Review incident reports and participate in upgrade/patching of middleware software.
- Provide SME support on security threats, vulnerabilities, and disaster recovery planning.
- Adhere to Change and Release Management processes.
- Develop technical documentation and monitoring procedures.
- Report project updates regularly to senior management.
- Minimum 8 years of experience in end-to-end operations management, including configuration, upgrades, and troubleshooting of Wintel infrastructures such as Windows Servers, OS clustering, Hyper-V, VMware, IIS, Biztalk, and related products.
- Experience with cloud services like AWS and MS Azure.
- Specialization in Microsoft, VMware, AWS, or Azure products.
- Hands-on experience with Windows system administration, OS clustering, and troubleshooting.
- Experience with Microsoft middleware like IIS.
- Managing large-scale virtualized environments (VMware, HyperV).
- Good understanding of ITIL, ISO 9001, ISO 27001 standards.
- Working knowledge of cloud environments (AWS, Azure) is advantageous.
- Microsoft (MCSA/MCSE), VMware (VCP), AWS/Azure cloud certifications, ITIL v3, RedHat Linux (desired).
- Experience with DevOps tools such as Ansible, Docker, Jenkins, Kubernetes, including scripting.