Wintel Engineer

Summary of the role:
The Wintel engineer resource(s) personnel assigned must be able to do administration and troubleshooting, in a 24x7 enterprise setting (inclusive of manual discovery or post actions from automatic alerts). He/she is/are expected to cover level 1 and level 2 Wintel related problems and implementing enterprise Business-to-Business solutions. He/she is/are to work within a team environment to ensure daily availability of WINTEL servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, Root Cause Analysis, Security, performance and standards compliance issues

**Responsibilities**:

- Implementation of Windows based infrastructure based on business requirements
- Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements
- Troubleshoot and resolve Windows OS related incidents and problems
- Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
- Liaise with support vendors for maintenance, support or issues resolution.
- Support Windows Server based systems, system software, clustering software and system management agents.
- Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage
- Implement capacity improvement plan
- Assist in developing and maintaining the Technical Disaster Recovery Plan.
- Execute Technical Disaster Recovery plan during DR and DR drill.
- Provide technical support during disaster
- Review event logs on a regular basis based on business requirements
- Manage the server OS patching procedure and security hardening
- Evaluate and review patches, before and after installation
- Perform backup and restore of systems based on business requirement
- Capacity planning to cater to future growth for customer’s servers.
- Writing/updating technical design, build and process documentation

Mandatory Skill Sets:

- Diploma/Degree in Information Technology/Computer Science or equivalent.
- Possess reasonable leadership and interpersonal skills and have experience working in large enterprise operational environments
- Process good oral and written communication skills
- Ability to independently solve and troubleshoot problems
- Familiarity in carrying out Windows server OS troubleshooting and problem resolution
- Working knowledge in Microsoft Cluster is a must
- Working knowledge in VMware vSphere 4.x and above is a must.
- Working knowledge in SAN Storage management
- Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008/2012/2016 would be an advantage
- Working experience of installation and operation of Windows Servers (2003/2008/2012/2016) operating systems, software and backup solutions.
- Knowledge of server hardware and equipment such as HP/IBM servers and HP/IBM SAN would be an advantage
- Knowledge or enterprise backup solution such as Symantec Backup exec
- Familiarity with enterprise virus protection software such as Symantec Endpoint Protection, Mcafee endpoint protection etc.
- ITIL Foundation certified or equivalent work experience
- Some automation and scripting experience would be an advantage
- Self-motivated, customer oriented and a team player when involved in projects
- Ability to learn in a fast paced environment, multi-task, perform under pressure, and be a strong team player.
- Experience supporting Singapore government agencies with security clearance.

Desired Skill-set
- Microsoft Certifications (MCSE, MCSA, MCITP)
- VMware Certifications (VCA, VCP, VCAP)
- ITIL V3 Certified

Work Remotely
- No

**Job Type**: Contract

**Salary**: $6,000.00 - $8,000.00 per month

Schedule:

- Monday to Friday