Service Delivery Programme Manager

7 days ago


Singapore beBeeLeadership Full time $80,000 - $120,000

Job Overview

The Service Delivery Programme Manager will oversee the management of service centres, including satellite locations. This role will also be responsible for overseeing the overall quality and design of service programmes.

Key Responsibilities:

  • Oversee centre management, including developing staff professional development plans, conducting regular operations review meetings, monitoring programme expenses, and leading resolution of operational issues within the centre.
  • Manage programme risk, quality, and compliance, as well as oversee the implementation of operational strategies, programmes, and services for the programmes team.
  • Continually review and enhance service standards, performance indicators, and operating guidelines for the centre/department.
  • Work with the Implementation Science team to review programmes to ensure relevance and effectiveness in meeting future needs of service users.
  • Identify areas of improvement for the organisation's strategic direction based on research findings from the Implementation Science team.

Requirements:

  • A client-centric professional with leadership and team management skills.

Why Choose Us?

We offer a dynamic work environment that fosters growth and collaboration. Our teams are dedicated to delivering exceptional results and making a positive impact.



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