Senior Process Specialist

7 days ago

Singapore beBeeProcessSpecialist Full time $180,000 - $220,000
Job Overview

The Senior Process Specialist will play a pivotal role in enhancing delivery excellence across the organization. This individual will oversee the development, implementation, and continuous improvement of processes and methodologies that drive consistent, high-quality outcomes.

Key Responsibilities:
  • Process Enhancement Initiatives:
    • Engage stakeholders to achieve program objectives.
    • Evaluate effectiveness and provide timely insights.
  • Methodology Management:
    • Develop and refine processes/methodologies (e.g., NCS IDM).
    • Define, review, and advise on process design.
    • Scan industry standards and best practices.
    • Review processes to ensure alignment with corporate standards.
    • Facilitate workshops and feedback sessions.
  • Capability Enablement:
    • Manage enablement programs for delivery staff.
    • Develop courseware and job aids.
  • Client Satisfaction:
    • Plan and manage external research consultants.
    • Design and execute Project Pulse Surveys.

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