Reservations Team Member

4 days ago


Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time
Job Summary

We are seeking a highly motivated and organized Reservations Team Member to join our team at the Marina Bay Hotel Private Limited. The successful candidate will be responsible for handling room sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate.

Key Responsibilities:
  • Respond to all correspondence within 24 hours.
  • Provide prompt and accurate answering of all incoming calls within 3 rings.
  • Suggest ideal packages to guests based on provided information.
  • Follow up on tasks efficiently.
  • Upsell opportunities whenever possible.
  • Retrieve and enter bookings into the Property Management System (PMS) on the same day.
  • Print daily reports promptly.
  • Promptly follow up on no-shows, traces, missing correspondence, and car transfer reports.
Requirements:
  • At least 1 year of experience in the hotel industry (any department).
  • Good computer skills.
  • Fluent in English (written and spoken).
  • Excellent telephone etiquette.
Estimated Salary Range: SGD $45,000 - SGD $55,000 per annum

This role offers a competitive salary, commensurate with experience, and a chance to work in a dynamic environment with a reputable hotel company.



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