Station Operations Coordinator

4 days ago


Singapore SMRT TEL PTE. LTD. Full time

Job Description:

The Station Operations Coordinator will be responsible for supporting the day-to-day operations of the train station, including preparing the station for rail service, conducting security patrols, and providing customer service.

Key Responsibilities:

  • Assist in monitoring commuter flow and managing crowds during peak hours
  • Carry out first-line recovery of station equipment and systems
  • Perform duties as an emergency train operator when required
  • Support the implementation of procedures for rail incidents and emergencies
  • Manage access to the station and assist in track access and procession by maintenance teams and/or service providers

Customer Service Duties:

  • Provide assistance with fare-related and directional enquiries
  • Attend to unwell passengers and render first aid when necessary
  • Monitor CCTV and make necessary Public Announcements
  • Acknowledge and respond to alarm status

Platform and Train Operations Duties:

  • Ensure passenger safety when commuting on escalators and boarding/alighting from trains
  • Attend to incidents and alarms at platforms and trains, and carry out hand signalman duties when required
  • Assist in detrainment of passengers when required
  • Provide travel directions for passengers travelling within the train system

Administrative Duties:

  • Liaise with cleaning personnel for station/toilet cleaning
  • Report any equipment fault to the Station Manager and file the fault reporting through the Maintenance Management System (MMS)

Estimated Salary: SGD $45,000 - $60,000 per annum, depending on qualifications and experience. This salary estimate is based on industry standards and may vary accordingly.



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