Station Operations Coordinator
4 days ago
Job Description:
The Station Operations Coordinator will be responsible for supporting the day-to-day operations of the train station, including preparing the station for rail service, conducting security patrols, and providing customer service.
Key Responsibilities:
- Assist in monitoring commuter flow and managing crowds during peak hours
- Carry out first-line recovery of station equipment and systems
- Perform duties as an emergency train operator when required
- Support the implementation of procedures for rail incidents and emergencies
- Manage access to the station and assist in track access and procession by maintenance teams and/or service providers
Customer Service Duties:
- Provide assistance with fare-related and directional enquiries
- Attend to unwell passengers and render first aid when necessary
- Monitor CCTV and make necessary Public Announcements
- Acknowledge and respond to alarm status
Platform and Train Operations Duties:
- Ensure passenger safety when commuting on escalators and boarding/alighting from trains
- Attend to incidents and alarms at platforms and trains, and carry out hand signalman duties when required
- Assist in detrainment of passengers when required
- Provide travel directions for passengers travelling within the train system
Administrative Duties:
- Liaise with cleaning personnel for station/toilet cleaning
- Report any equipment fault to the Station Manager and file the fault reporting through the Maintenance Management System (MMS)
Estimated Salary: SGD $45,000 - $60,000 per annum, depending on qualifications and experience. This salary estimate is based on industry standards and may vary accordingly.
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