Station Operations Manager

3 weeks ago


Singapore SMRT Corporation Ltd Full time

Job Purpose

The Assistant Station Manager supports the day-to-day operations of the train station, ensuring the smooth and safe movement of passengers. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities

  • Monitor and respond to security incidents, ensuring the safety of passengers and staff.
  • Provide exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Conduct security patrols and monitor CCTV footage to maintain a secure environment.
  • Collaborate with maintenance teams to ensure the efficient operation of station equipment and systems.
  • Assist in the implementation of emergency procedures, ensuring a swift response to incidents.
  • Manage station access and facilitate the movement of passengers during peak hours.

Qualifications & Work Experience

  • NITEC/Higher NITEC in Engineering discipline.
  • Able to work rotating shifts based on a duty roster.

Skills

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong attention to detail and problem-solving skills.
  • Ability to multitask and prioritize tasks efficiently.


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