Station Operations Manager
3 weeks ago
Job Purpose
The Assistant Station Manager supports the day-to-day operations of the train station, ensuring the smooth and safe movement of passengers. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Monitor and respond to security incidents, ensuring the safety of passengers and staff.
- Provide exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Conduct security patrols and monitor CCTV footage to maintain a secure environment.
- Collaborate with maintenance teams to ensure the efficient operation of station equipment and systems.
- Assist in the implementation of emergency procedures, ensuring a swift response to incidents.
- Manage station access and facilitate the movement of passengers during peak hours.
Qualifications & Work Experience
- NITEC/Higher NITEC in Engineering discipline.
- Able to work rotating shifts based on a duty roster.
Skills
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Ability to multitask and prioritize tasks efficiently.
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