Beauty and Wellness Service Representative

6 days ago


Singapore beBeeCustomerSupport Full time $4,000 - $6,000

Job Role:

We are looking for an experienced Customer Support Professional to manage customer inquiries, resolve issues and provide exceptional service via phone, email and messaging platforms.

Main Responsibilities:

  • Deliver accurate and comprehensive information about treatments and products to customers.
  • Assist with scheduling appointments, changes and reminders.
  • Collaborate with the operational team to address customer queries.
  • Maintain confidentiality and adhere to data protection regulations.
  • Record customer interactions, process accounts and file documents.
  • Contact leads to book appointments and ensure timely attendance.

Essential Skills and Qualifications:

  • Available to work 10AM - 7PM shifts.
  • Previous experience in Beauty, Wellness or Aesthetic industry is a must.
  • Proven customer support experience or relevant skills in beauty services.
  • Strong communication and phone handling skills.
  • Familiarity with CRM systems and practices.
  • Excellent written and verbal communication skills.

Skill Requirements:

  • Proficient in CRM software.
  • Microsoft Office skills.
  • Telesales and telemarketing expertise.
  • Social media marketing knowledge.
  • Customer support and cold calling skills.
  • Effective communication and presentation abilities.


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