IT Support Specialist

6 days ago


Singapore PRIMESTAFF MANAGEMENT SERVICES PTE LTD Full time
Job Description

We are seeking an experienced IT Support Specialist to join our team at PrimeStaff Management Services Pte Ltd.

Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
  • Troubleshoot complex problems efficiently and escalate when necessary.
  • Install, configure, and update software applications, desktops, laptops, and peripherals.
  • Maintain accurate IT documentation, including processes, procedures, and support resolutions.
  • Manage IT equipment inventory and ensure accurate asset tracking.
  • Collaborate with vendors to procure hardware and software as needed.
  • Conduct periodic system audits and ensure IT systems meet security and compliance standards.
  • Support office infrastructure setup and maintenance, including firewalls, access points, printers, and workstations.
  • Assist with employee onboarding and offboarding, including configuring accounts and providing user training.
  • Respond to and resolve help desk tickets promptly, ensuring minimal disruption to end-users.
Requirements:
  • Bachelor's degree in Computer Science or related field preferred.
  • Minimum 5 years in IT support or similar role, with hands-on expertise in end-user support.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, Active Directory, and networking concepts.
  • Advanced understanding of networking protocols and security practices, cloud computing platforms, and services.
  • ITIL Expert, CompTIA A+, or Microsoft Certified Desktop Support Technician certifications a plus.
  • Excellent problem-solving and troubleshooting skills, strong customer service orientation, and effective communication abilities.
  • Ability to work independently and within a collaborative team environment.


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