Technical Support Manager

7 days ago


Singapore beBeeLeader Full time $80,000 - $120,000

We are seeking a highly skilled IT Servicedesk Team Lead to join our team.

Job Description

The successful candidate will be responsible for leading a team of technical support specialists to provide first and second level support to end users.

They will also be responsible for managing service requests, incident management processes, and ensuring asset inventory is up to date.

Additionally, they will collaborate with other teams to resolve cross-functional issues and participate in project work as assigned.

Key Responsibilities:
  • Lead a team of technical support specialists to provide first and second level support to end users.
  • Manage service requests and incident management processes.
  • Ensure asset inventory is up to date.
  • Collaborate with other teams to resolve cross-functional issues.
  • Participate in project work as assigned.
Requirements:
  • Higher Nitec/Diploma/Degree in Information Technology or equivalent.
  • At least 5 years of relevant working experience in IT Servicedesk and both onsite and remote support.
  • Experience with IT service management tools, incident tracking and prioritisation.
  • Independent and proactive with good attention to detail, troubleshooting and technical ability.
  • Good written and verbal communication skills.
  • ITIL certification level 2 would be an advantage.
Technical Knowledge:
  • Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection.
  • Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts.
  • Management of SCCM & 3rd party patching console.
  • Management of Anti-Virus protection console.
  • Online collaboration tools (MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc.).


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