Technical Support Manager

1 week ago


Singapore MANGO TREE RESOURCES PTE. LTD. Full time

Job responsibilities:

- Deliver high level after sales technical support to all customers.
- Work closely with other internal departments to achieve customer satisfaction through projection execution.
- Provide strategic oversight to ensure effective technical troubleshooting and on-site support for customer installations
- Identify workflow improvement through team learning and industry best practices.
- Regularly update SOP and operational checklist.
- Manage contractors and other suppliers to ensure work is done according to contractual specification and quality level.
- Manage spare parts, equipment and tools are at optimal level and working condition.
- Ensure technical support team compliance with safety standards, procedures and other regulations.
- Perform investigation arising from customer complaint and ensure service requests are fulfilled.Liaise with other government agencies to ensure regulatory compliance

Job Requirements:

- 8 years of technical operations in customer support, field service support experience in gas & energy or utilities industry.
- Degree in Engineering or equivalent.
- Experience in strategy and policy development.
- Excellent in team and cross functional management.
- Good understanding of gas delivery systems, installation and technical support.
- Good communication and presentation skills.
- Extensive Knowledge in regulatory requirements and industry framework

Company registration Number: 200406063Z

EA Licence No. 04C3285

Chua Soon Lye Registration No: R1102573



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