Operations Training Specialist

1 month ago


Singapur, Singapore Ninja Van Full time
Fleet Operations Training Associate

The Fleet Operations Training Associate plays a crucial role in enhancing the operations quality of our fleet team by providing internal training. This position requires adaptability to operations or process changes, ensuring seamless implementation.

Key Responsibilities:
  • Conduct needs assessments through surveys, interviews, and focus groups to identify training requirements.
  • Design, plan, and organize training programs for employees, ensuring effective skill development.
  • Collaborate with operations stakeholders to implement and measure adherence to key process changes.
  • Develop and deliver training content to enhance job skills and performance.
  • Present information using various instructional techniques, such as role-playing, simulations, and group discussions.
  • Develop and maintain training procedure manuals, guides, and course materials.
  • Evaluate employee skill levels and determine the need for retraining or intervention.
  • Gather feedback from staff and understand their challenges and needs.
  • Organize team events and work on projects that improve the department, focusing on product launches that impact daily duties.
  • Manage stakeholders for product launches affecting the First Mile Team.
Requirements:
  • Diploma in any field.
  • Minimum 1-2 years of experience in conducting classroom trainings and developing course materials.
  • Knowledge of customer service skills and experience dealing with people at all levels.
  • Ability to work independently and a keen interest in people development.


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