Business Operations Manager
1 day ago
CT BAKERY (S) PTE. LTD. is seeking a seasoned Business Operations Manager to oversee the daily operations of our bakery outlets. The successful candidate will play a key role in ensuring that our bakeries provide exceptional service and quality products to our customers.
Key Responsibilities:- Manage all outlets to ensure smooth day-to-day operations and delivery of targets.
- Implement company programs and manage operations to ensure compliance with SOPs, safety regulations, and local regulations.
- Review and enhance SOPs and processes with the Bakery Manager.
- Forecast, implement, monitor, control, and report on budgets to maximize revenue and minimize expenses.
- Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience.
- Create and recommend promotions ideas to bring in more guests and gain a larger share of the local market.
- Attract, retain, and motivate employees; conduct performance and salary reviews, resolve problems, and provide open communications.
- Monitor and control maintenance and sanitation of all areas of the bakery and equipment.
- Preferably possess a Bachelor's degree in Business Administration or equivalent.
- Must have at least 3 years in a similar role managing multiple bakery outlets.
- Have a strong commercial acumen with the ability to identify opportunities and build reliable models for business growth.
- Proven track record in achieving sales growth targets.
- Full P&L responsibility.
- Requires thorough knowledge of bakery practices and procedures.
- Able to set priorities, plan, organize, and delegate.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
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