Senior Manager/Manager
3 weeks ago
We are seeking a highly skilled Senior Manager/Manager to join our team at Careers@Gov. In this role, you will be responsible for overseeing the implementation and growth of effective services and initiatives that meet the needs of service users effectively and efficiently.
Key Responsibilities:- Partner with internal and external stakeholders to enhance NCSS's existing data collection system, providing a more user-friendly and seamless experience for funded social service programmes managed by NCSS.
- Identify and prioritize common system requirements, design and implement accompanying transition and change management plans for system users, and maintain existing data collection systems, including troubleshooting for system users.
- Partner with internal and external stakeholders to give a collective view of social service programmes and initiatives to inform stakeholders' service planning and strategic reviews.
- Develop coordinated strategies to aggregate data about programmes and initiatives in the wider social service sector, experiment with technological solutions to automate and streamline gathering of information from various sources, and leverage stakeholders' existing systems and/or platforms to achieve desired objectives.
- Unpack NCSS' data strategy in the division's business context and inform division's planning and review by identifying and prioritizing business questions, assessing availability and quality of data, developing and implementing strategies to address gaps, and developing and maintaining dashboards to inform planning and review.
- Strong conceptual thinking and collaborative skills.
- Critical analysis and good engagement and interpersonal skills.
- Resilient and able to pick up tech lingo and converse confidently with tech teams.
- Project management skills, sector/domain knowledge, and stakeholder management skills.
- Negotiation, influencing, facilitation, and communication skills.
- Basic statistics analysis, business process management, agile methodologies, tools, and delivery experience.
- Experience in UX design, such as service design and interaction design, and proficiency in data visualization software, e.g., Power BI and visual analytics principles.
- 2 to 7 years of work experience in the human services sector, with prior experience in leading or coordinating part of business requirement gathering or enhancing IT systems or defining business questions.
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