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User Experience Advocate

1 week ago

Singapore EWP Pte. Ltd. Full time

About EWP Pte. Ltd.

We are a forward-thinking company dedicated to delivering exceptional customer experiences.

Job Description

In this role, you will have the opportunity to:

  • Deliver outstanding service by promptly addressing customer inquiries and concerns through various channels.
  • Effectively manage a high volume of client interactions with professionalism and poise.
  • Continuously assess and suggest improvements to workflows, collaborating with team leaders as needed.
  • Maintain the highest level of integrity and confidentiality, safeguarding customer information at all times.

Requirements

  • Degree or diploma in relevant fields.
  • Excellent written and spoken English skills to support English-speaking customers.
  • Analytical thinking and strong problem-solving abilities.
  • Ability to perform well under pressure and manage stress effectively.
  • Preferable experience in customer support for mobile applications or software products.

What You'll Need to Succeed

This role requires a unique blend of technical skills, business acumen, and excellent communication skills.