In-Room Dining Team Lead

2 months ago

Singapur, Singapore Marina Bay Sands Full time

Job Summary:

We are seeking a highly skilled and experienced In-Room Dining Captain to join our team at Marina Bay Sands. As a key member of our hospitality team, you will be responsible for overseeing and coordinating all aspects of in-room fine dining service.

Key Responsibilities:

  • Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
  • Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
  • Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
  • Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
  • Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices.
  • Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
  • Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
  • Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
  • Collaborate with other departments, such as housekeeping, butlers, and front office, to ensure seamless guest experiences.
  • Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Requirements:

  • Fluent in English and other languages is a plus.
  • Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.
  • Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
  • Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure.
  • Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment.
  • A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations.
  • Flexibility to work various shifts, including night shift and public holidays, based on business needs.
  • Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
  • A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

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