CCS Team Lead

2 months ago


Singapur, Singapore Crédit Agricole CIB Full time
Job Description

The CCS Team Lead will be responsible for overseeing the Payment Application Services team, ensuring that projects are aligned with the bank's global cash management strategy.

The ideal candidate will have strong leadership skills and be able to supervise a team of 10-20 members, comprising tech and domain experts.

Main Responsibilities:
  • Plan, organize, and prioritize team work to meet committed deadlines and milestones.
  • Identify, evaluate, and report issues and risks to ensure timely corrective and preventive measures.
  • Ensure team activities adhere to bank standards and norms.
  • Actively participate in GIT Paris/ISAP governance for the domain.
  • Continuously monitor customer satisfaction and implement improvements.
  • Coordinate with vendors and prepare releases.
  • Monitor delivery quality and service quality.
  • Evaluate staff knowledge and skills, and recommend training.
  • Review and conduct appraisals for team members.
  • Facilitate staff mobility and career development.
  • Implement standard DevOps practices, including test automation and efficient CI/CD.
  • Incorporate continuous improvement processes and culture on project management and implementations.
  • Supervise Level 3 Support Activities when the Global Support Team requires system expertise.
  • Initiate and drive technical transformation and innovation projects to ensure applications can cope with market and business demands.
  • Work closely with domain and Enterprise Architects and Business users on local Payment Engines and their features.

The CCS Team Lead will report functionally to the manager of GIT/ISAP/PAS Section and ensure proper ramp-up and ramp-down of the team as per the Bank's requirements.

They will also manage budget and capacity allocation according to priorities communicated by the functional manager.

As a Tech Advocate/Architect advisor, they will ensure the applications adhere to modern standards and are phased out from legacy tech and moved to new tech.

They will design, implement, test, deploy, support, and maintain applications under the responsibility of the INT team.


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