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Digital Experience Coordinator

1 month ago

Singapur, Singapore Singapore Airlines Full time

Job Opportunity

The successful candidate will be part of the Corporate Learning Centre (CLC) of SIA Human Resource Division. He/she will work with internal staff and external training providers, coordinating learning-related matters and delivering a best-in-class learning experience. He/she will also support the Learner Experience team, ensuring smooth and timely operations.

Key Responsibilities

1. Digital and System Administration

• Perform operational tasks related to the Learning Management System (LMS), including preparing upload templates for new or updated profiles.

• Support in monitoring and responding to queries pertaining to the LMS.

• Manage IT assets in CLC as Line IT Coordinator (LIC).

2. Reporting of Training Data

• Support in managing the CLC Training Dashboard.

• Prepare monthly training compliance data for reporting.

3. Ensure all necessary resources and logistics are allocated, delivered, and set up for courses to run smoothly.

Pre-course Administration

• Support in pre-course self-registration exercises, including setting up courses and creating classes in the LMS.

• Ensure course information and materials are sent to instructors and participants promptly.

• Book venues and allocate IT resources for upcoming courses, update the calendar, and track progress accordingly.

• Ensure classrooms and breakout rooms are prepared and set up accordingly before courses.

• Coordinate with hotels on accommodation and transportation arrangements for overseas participants.

• Ensure necessary security clearances and food and beverage arrangements are prepared before courses.

During-course Administration

• Ensure smooth food and beverage service during courses, working with vendors to provide meals and set up.

• Assist in resolving any ad-hoc issues that may occur during courses, such as equipment failure or last-minute changes to course details.

Post-course Administration

• Liaise with external training providers for attendance tracking and invoicing matters.

• Collate Course Evaluation Questionnaire (CEQ) scores and attendance lists.

• Liaise with Course Managers and Finance for invoice creation and payment.

Requirements

• Diploma in any discipline, preferably in HR and/or IT.

• Prior experience in Learning and Development, administration, and/or coordination functions would be advantageous.

• Working knowledge of Microsoft Office Suite and Learning Management System (LMS).

• Prior experience using SuccessFactors Learning Management System would be advantageous.

• Prior experience with Tableau would be advantageous.

• Able to communicate clearly in written English.

• Able to work independently and adhere to specified deadlines.

• Team player with strong interpersonal and communication skills, able to manage stakeholders and business users.