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6 days ago
Technical Support Specialist Job Description:
We are seeking a skilled professional to join our team as a Field Service Engineer. The successful candidate will be responsible for providing technical support and maintenance services to clients on-site.
- Provide on-site technical support and maintenance services to clients, including installation, troubleshooting, and repair of equipment.
- Address and resolve customer inquiries and issues promptly, ensuring high levels of satisfaction and quality service delivery.
- Conduct routine inspections and preventive maintenance to ensure optimal performance and efficiency of equipment.
- Strive to stay up-to-date with the latest industry developments and advancements, and apply this knowledge to improve technical skills and overall service delivery.
- Communicate effectively with clients and internal stakeholders to understand their needs and provide tailored solutions.
Required Skills and Qualifications:
- A minimum of 2-3 years of experience in electrical engineering, mechanical engineering, or a related field.
- Working experience in the semi-conductor industry, especially printed circuit board or packaging substrate industry, is highly advantageous.
- Ability to work independently and effectively communicate technical information to non-technical stakeholders.
- Willigness to travel to client sites, as required.
- Familiarity with troubleshooting and maintenance of large machines and equipment.
- Japanese language proficiency is a great advantage for effective communication with Japan HQ and clients.
Benefits:
As a Field Service Engineer, you will have access to comprehensive training and development opportunities, competitive compensation packages, and a dynamic work environment that values innovation and teamwork.
Other Information:
Only shortlisted candidates will be notified. All other applications will be retained for future job opportunities.
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