IT Operations Lead
1 week ago
Rapsys Technologies Pte. Ltd. is seeking an experienced IT Operations Lead to join our team.
About the RoleWe are looking for a skilled and motivated individual to lead our IT operations team, ensuring smooth service delivery to clients. The ideal candidate will have a minimum of 5 years of experience in IT operations, with 3-5 years of experience managing IT operations teams.
Responsibilities include:
- Leading and chairing meetings with customers and contractors, preparing and distributing meeting minutes.
- Planning, monitoring, and controlling operations activities to ensure service delivery.
- Collaborating with product principals to resolve open tickets and ensure service levels are met.
- Providing regular reports to stakeholders on service delivery and ensuring smooth operation of IT systems.
The successful candidate will have a strong understanding of IT Service Management (ITSM) processes, as well as relevant technical certifications such as ITIL Foundation. Additional technical certifications are advantageous but not required.
A minimum Diploma in an IT-related field is also required. We offer a competitive salary package, estimated at SGD $8,500 - $11,000 per month, depending on experience.
This role offers opportunities for career growth and development in a dynamic and innovative company.
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