IT Technical Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time $40,000 - $80,000

We are seeking a highly skilled IT Technical Support Specialist to join our team.

Key Responsibilities
  • Provide first-level technical support via phone, email, and ticketing system.
  • Configure, install, support, and maintain IT hardware and software, including PCs, laptops, mobile devices, and printer/copiers.
  • Support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
  • Record events and problems and resolutions in Client ticketing system.
  • Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
  • Manage the helpdesk, dealing with cases from inception to competition.
  • Monitor and update Client IT Asset Management System.
  • Attend Client end-users within Client premises.
Requirements
  • Diploma / ITE in Information Technology or its equivalent.
  • Excellent customer service skills.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.
Preferred Qualifications
  • Experience in troubleshooting Windows and Non-Windows Applications.
  • Knowledge of Account Administration, End User Support, and Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System.
  • Experience in Software Management: Endpoint Central / Intune, Microsoft Defender, and VPN Solution.

Additional Requirements: In-house escalation to Level 2/3 Support, Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation.

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