Customer Service Ambassador
3 days ago
As a Customer Service Ambassador at Marina Bay Sands Pte Ltd, you will play a vital role in ensuring that our casino guests have an exceptional experience during their visit to our resort.
Key Responsibilities:
- Provide personalized service to guests and assist them with their needs and requests.
- Assist guests with trip arrangements and ensure prompt follow-up on hotel, transportation, dining, and other arrangements.
- Conduct guided MBS Casino familiarization tours for guests.
- Introduce programs to potential Paiza players and work with the Market Development Sales Team on host management.
- Proactively identify potential gaming patrons and engage them through telemarketing calls to invite repeat visits and events.
Requirements:
- Diploma in hospitality or related field preferred.
- Prior experience in sales or customer service is preferred, but entry-level candidates with no relevant work experience are welcome to apply.
- Fluency in Mandarin and English is required, as well as competency in Outlook and Microsoft Office programs.
About Us
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
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