[Temp - 8 months Contract] Community Relationship Ambassador, ServiceSG Centre
3 days ago
(Temp - 8 months Contract) Community Relationship Ambassador, ServiceSG Centre
Join to apply for the
(Temp - 8 months Contract) Community Relationship Ambassador, ServiceSG Centre
role at
Public Service Division
What The Role Is:
You will be deployed on a 42 hours 5-day rostered shift (weekends may be included). The daily operating hours (except public holidays) for ServiceSG Centre is 9.00am to 6.00pm.
What You Will Be Working On:
Provide information, attend to queries, collect forms and perform transactions based on a defined set of FAQs and SOPs from a variety of topics including government schemes, financial assistance, application procedures etc. within good service standards. This includes routine activities and single transactions as per customer’s request.
Assist customers with digital transactions such as Singpass, apply for HDB season parking, make digital payments, apply for PAssion card, registration of courses, booking of facilities, apply for passport, apply for HDB BTO, change of address etc.
Provide admin support in all aspects of the operations with a good follow up on calls received.
Responsible for collection of forms, answering calls and enquiries, diverting calls and updating statistics.
Handle transactions such as registration of CC courses and Passion Card, booking of facilities, and Singpass.
Assist customers with troubleshooting and resolving general issues with digital government services.
Direct citizens to relevant channels and provide alternative solutions according to their needs.
Encourage citizens to self-help by teaching them how to use digital services.
Update statistics and cases in the CRM system.
Provide admin support to operations.
Competencies Required:
We are looking for a teammate who is positive, takes initiative and is highly responsible:
Engages customers in a professional manner and upholds good service standards.
Guides and educates citizens to navigate digital transactions.
Keeps up to date with policy and process changes of straightforward transactions.
Provides relevant information and explains policies to customers in an easy-to-understand way.
Works independently with some guidance, exercises discretion in the handling of day-to-day tasks and able to escalate issues when necessary.
Customer-oriented with good interpersonal skills.
Communicates effectively in English and is conversant in a second language.
Has proficiency in Microsoft Office.
Flexible in deployment.
Work Experience Required:
Experience in Customer Service or a related field is preferred.
Successful candidates will be offered a maximum 8 months contract or till 30 Dec 2025.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Government Administration and Industrial Machinery Manufacturing
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