Customer Service Ambassador

6 days ago


Singapore VOIS PTE. LTD. Full time
Job Description

We are seeking a skilled Customer Service Ambassador to provide exceptional support to our clients. Key responsibilities include:

  • Making and receiving customer inquiry calls
  • Handling customer complaints in a professional and courteous manner
  • Analyzing customer feedback to identify areas for improvement
  • Responding to customer reviews and comments
  • Managing customer inquiries via phone, email, and social media platforms
  • Preparing sales proposals for existing and new customers
  • Executing order processing and fulfillment tasks efficiently
  • Collating monthly sales reports and analyzing data
  • Coordinating with the Accounts Department to ensure prompt payments
  • Scheduling work for technical teams to meet customer timelines

In addition to these responsibilities, the successful candidate will also be responsible for:

  • Liaising with external vendors, including suppliers, contractors, and business partners
  • Performing any other duties as assigned by management

The ideal candidate will possess excellent interpersonal and customer service skills, as well as strong analytical and problem-solving abilities. They should also be proficient in MS Excel, Word, and PowerPoint.



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