Dynamic Positioning Service Engineer
6 days ago
Kongsberg Maritime is a leading global technology group with a proud 200-year history of advancing innovative solutions for our customers, partners, and society.
We are seeking a skilled Service Engineer to join our Global Customer Support division.
This role involves liaising between main office and customers from South-East Asia, Oceania, and other parts of the world on all aspects of pre-commissioning/commissioning, maintenance, and operation of Kongsberg's Dynamic Positioning product range.
The ideal candidate will possess excellent communication skills, a customer-oriented approach, and the ability to work effectively in a team environment.
Key Responsibilities:
- Technical Support: Provide expert customer support, commissioning, and service on assigned Kongsberg Maritime Dynamic Positioning/Bridge product range.
- Remote Support: Deliver technical assistance through desk or mobile devices as required by KM Global Customer Support worldwide framework.
- Client Relationship Management: Foster good relationships with existing clients to ensure satisfaction and future business opportunities.
- Work Preparation and Execution: Efficiently prepare for and execute assigned work, ensuring timely completion.
- Documentation and Reporting: Generate comprehensive service reports, update drawings, cable information databases, and other documentation as necessary.
- Performance Monitoring: Continuously monitor performance standards and strive for improvement.
Requirements:
- Degree in Electrical, Electronics, or Mechatronics Engineering.
- Experience in customer service and technical support is desired.
- Background in automation, navigation, bridge, or DP systems.
- Familiarity with marine/offshore environmental sensors and marine positioning systems is beneficial.
We value diversity and believe it drives innovation. Apply now, even if you don't meet every requirement.
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