Data Center Operations Specialist

2 weeks ago

Singapore beBeeIncident Full time $40,000 - $80,000

This is a challenging role as a Command Center Analyst where you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations.

The ideal candidate will demonstrate strong technical awareness, clear communication skills and ability to multitask.

  • Monitor and support UPS, HVAC, generators, and other critical infrastructure systems.
  • Provide Tier I support for network and data center operations in a 24/7 environment.
  • Respond to and triage incoming calls, emails, and portal tickets.
  • Detect and analyze alarms; perform basic fault isolation and escalate as needed.
  • Generate and publish incident, maintenance, and advisory notifications.
  • Eescalate incidents based on severity and impact using predefined protocols.
  • Communicate clearly and professionally with global teams, ensuring updates are understood across regions.
  • Maintain detailed documentation of incidents and resolutions in near real-time.
  • Ensure SLA compliance and customer satisfaction.
  • Collaborate with Tier II, Tier III, and management teams for issue resolution.
  • Participate in weekly on-call rotation and shift handovers.
  • Use tools like ServiceNow for incident tracking, escalation, and reporting.

This position offers a permanent opportunity in a global data center operations set up. You will work in a 24*7 Rotational shift environment, covering 12 hours shift pattern with 4 days work 3 days off, 3 days work 4 days off including weekends and public holidays. The shift timing is fixed from 7am to 7pm only.

Required Skills and Qualifications

• Ability to Multitask • Troubleshooting • Incident Command • HVAC Controls • Data Center • Visio • Command & Control • Alarm Systems • Facilities & Maintenance • Alarm Management • Cooling Towers • Logging • Mechanical • Pressure • Operating Systems • Time Management • Data center management • Customer Service • Knowledge of data center • Technical Support

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