Operations Manager
1 week ago
As an Operations Manager, you will oversee the smooth operation of our commercial kitchen equipment service team. This role requires a strong leader who can prioritize tasks effectively and optimize resource utilization to ensure timely issue resolution.
Key Responsibilities:
- Coordinate and manage team activities to achieve operational efficiency
- Prioritize maintenance schedules to minimize downtime and maximize productivity
- Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle and recommended parts replacement
- Ensure accurate documentation of replaced parts during PM or ad-hoc activities
- Update the equipment list monthly during Preventive Maintenance execution
- Procure required parts for maintenance through end-to-end process management
We value building strong relationships with customers, dealers, and distributors. As an Operations Manager, you will assist in maintaining these relationships by:
- Collaborating with Account Managers to address customer complaints and satisfaction investigations
- Conducting training sessions for technicians, customers, and dealers/distributors on equipment operation and maintenance
You will be responsible for supervising a team of service technicians and in-house subcontractors, as well as managing contract commitments related to KPIs such as Critical Equipment Reliability and Emergency Response SLA.
Health, Safety, and ComplianceDrive EH&S initiatives, promote awareness, and monitor compliance within the team.
Performance MetricsCollaborate with Account Managers to track and improve KPIs like productivity, field expenses, and Aftermarket Service Sales revenue/margins.
Job RequirementsTo excel in this role, you should possess:
- Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience
- Experience in a similar supervisory role within the Aftermarket Service Industry
- Proficiency in Microsoft Business Central or similar tools
- Understanding of EH&S standards and practices
The estimated salary range for this position is $2500-$3500 per month.
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