Aerospace Customer Experience Specialist
2 days ago
Job Overview
As an Aerospace Customer Experience Specialist at Raytheon Technologies, you will be responsible for managing shop engine events and rental engine events for customers within the Asia Pacific region.
Key Responsibilities:
- Manage customer requirements and expectations by effectively communicating with the respective department within P&WC for rental engine support and induction to the shop.
- Collaborate across various departments (Sales, Program, Leaseco, Shop) to meet customer requirements, evaluate alternatives, and develop solutions to support customer needs.
- Support AOG events after office hours and weekends as required.
- Ensure all customer queries are addressed and responded to in a timely manner.
- Participate in regular meetings with the network regarding engine deployment and status updates.
- Liaise with customers to manage a 3-month rental engine requirement and engine shop visit forecast (scheduled/unscheduled removals).
- Utilize tools such as SAP, CRM, EMF, and Sharepoint.
- Build and maintain strong relationships with customers within the region.
- Contribute to cost reduction initiatives and/or other strategic initiative projects.
Qualifications:
- Diploma in Engineering or Marketing (sales and services) or any other related field.
- Minimum 4 years work experience in the relevant aerospace industry.
- Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team.
- Able to work independently at times and support off-hours Aircraft on Ground (AOG) requests.
- Possess an analytical mindset to assess customer requirement opportunities effectively and build long-term business relationships with key customers using excellent written and verbal communication skills.
Estimated Salary Range:$80,000 - $120,000 per year, depending on location and experience.
Benefits:
- Career and skills development opportunities.
- Employee scholarship program for further education.
- Comprehensive health, medical, and dental benefits.
- On-the-job training and in-house/external certifications.
- Competitive remuneration package.
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