Lead Customer Experience Strategist

2 weeks ago

Singapore beBeeCustomerExperience Full time $90,000 - $120,000
Customer Experience Leader

This role presents an opportunity to lead the development and implementation of customer experience strategies that enhance satisfaction across all touchpoints.

Job Responsibilities:
  • Develop and execute customer experience strategies, standards, and governance for consistent experiences.
  • Lead service design projects using human-centred design to enhance delivery.
  • Guide teams, manage vendor partnerships effectively, and oversee project budgets.
Requirements:
  • A degree in business, service design, analytics, or a related customer-focused discipline.
  • Over 10 years' experience in customer experience, market research, or service transformation.
  • Proven leadership in developing and implementing CX strategies across organisations.
  • Proficiency in data analysis, survey tools, and visualisation platforms like Power BI.

The ideal candidate will possess strong leadership skills, strategic thinking, and expertise in customer insight-driven improvements.

We welcome applications from talented professionals who share our passion for delivering exceptional customer experiences.

Benefits:

This role offers the opportunity to work with a forward-thinking organisation, driving innovation and excellence in customer experience.

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