Technical Support Specialist for Healthcare Sector

2 days ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Job Summary

We are seeking a Technical Support Specialist to join our team at RAPSYS TECHNOLOGIES PTE. LTD. in the Healthcare sector.

About the Role

This is a first-level technical support position responsible for providing timely and effective resolution to customer inquiries, issues, and requests related to complex products or services.

The ideal candidate will possess excellent troubleshooting skills, be able to work in a secure environment, and have strong communication skills to ensure seamless interaction with customers and internal stakeholders.

Key Responsibilities
  • Respond to incoming enquiries/incident/request/alerts via various channels (calls, emails, webchats, etc.)
  • Perform 1st level troubleshooting of supported systems, including Workplace, Server, Network, Microsoft 365, Secure Access Service Edge, and Point of Sale
  • Monitor security events, server and network availability, and performance
  • Reset passwords and unlock accounts as needed
  • Route complex issues to higher-tier teams or Resolver Teams
  • Record and manage all transactions/cases in the Service Management System
  • Broadcast notifications to relevant parties and provide timely status updates
Requirements

To be successful in this role, you should possess:

  • Troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong analytical and problem-solving skills
Benefits

We offer a competitive salary range of SGD $2,000 - $2,500 per month, commensurate with experience.

This role is located in Woodlands/Yishun/Bendemere, offering a great work-life balance and opportunities for professional growth.



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