Epic Healthcare Systems Technical Support Specialist
1 day ago
About EPIC HEALTHCARE SYSTEMS PTE. LTD.
We are a leading provider of integrated healthcare software solutions, serving customers in Singapore and beyond.
Salary
$80,000 - $120,000 per annum (estimated)
Job Description
Technical Services Role Overview
As a Technical Services Analyst at EPIC HEALTHCARE SYSTEMS PTE. LTD., you will play a critical role in supporting our customers through the implementation and maintenance of our Epic software suite.
Your key responsibilities will include:
- Providing technical assistance to customers regarding software operation and IT infrastructure
- Analyzing and recommending configurations and infrastructure solutions
- Monitoring customer systems for optimal performance
- Making optimization recommendations to enhance system efficiency
- Coordinating testing and upgrades to ensure seamless feature deployments
- Diagnosing and resolving technical issues, with reconfiguration as necessary
Requirements
To succeed in this role, you will require:
- A Bachelor's degree or higher (any major)
- At least 1 year of experience in technical or implementation support for Epic software, including go-live and version upgrade support
- Certifications in relevant Epic software applications and Chronicles Database Programmer and Caché
- Demonstrated interpersonal communication skills and strong project management competencies
- Strong technical aptitude, as evidenced by passing Epic's standard pre-hire assessment test
- Judgment in handling escalations
Benefits
We offer a comprehensive compensation package, including a competitive salary, opportunities for professional growth, and a supportive work environment.
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