Epic Healthcare Systems Technical Support Specialist

1 day ago


Singapore EPIC HEALTHCARE SYSTEMS PTE. LTD. Full time

About EPIC HEALTHCARE SYSTEMS PTE. LTD.

We are a leading provider of integrated healthcare software solutions, serving customers in Singapore and beyond.

Salary

$80,000 - $120,000 per annum (estimated)

Job Description

Technical Services Role Overview

As a Technical Services Analyst at EPIC HEALTHCARE SYSTEMS PTE. LTD., you will play a critical role in supporting our customers through the implementation and maintenance of our Epic software suite.

Your key responsibilities will include:

  • Providing technical assistance to customers regarding software operation and IT infrastructure
  • Analyzing and recommending configurations and infrastructure solutions
  • Monitoring customer systems for optimal performance
  • Making optimization recommendations to enhance system efficiency
  • Coordinating testing and upgrades to ensure seamless feature deployments
  • Diagnosing and resolving technical issues, with reconfiguration as necessary

Requirements

To succeed in this role, you will require:

  • A Bachelor's degree or higher (any major)
  • At least 1 year of experience in technical or implementation support for Epic software, including go-live and version upgrade support
  • Certifications in relevant Epic software applications and Chronicles Database Programmer and Caché
  • Demonstrated interpersonal communication skills and strong project management competencies
  • Strong technical aptitude, as evidenced by passing Epic's standard pre-hire assessment test
  • Judgment in handling escalations

Benefits

We offer a comprehensive compensation package, including a competitive salary, opportunities for professional growth, and a supportive work environment.



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