Senior Registration Coordinator

1 week ago

Singapore beBeeCustomer Full time $45,000 - $75,000
Job Title

A dedicated and detail-oriented Registration Executive is required to manage the registration process, ensuring a smooth and efficient experience for clients/customers.

Key Responsibilities:
  1. Manage registration forms, data entry, and database management.
  2. Interact with clients/customers to provide information, answer inquiries, and assist with registration-related matters.
  3. Maintain accurate and up-to-date registration records in compliance with organizational standards and policies.
  4. Collaborate with internal teams to coordinate registration logistics and ensure seamless event/program execution.
  5. Handle payment processing and manage registration fees, refunds, and financial records.
  6. Prepare and distribute registration-related communications, such as confirmation emails, reminders, and instructions.
  7. Troubleshoot and resolve registration issues, including technical problems and customer concerns.
  8. Provide on-site registration support during events/programs, including attendee check-in and providing assistance as needed.
  9. Monitor registration trends and analyze data to identify areas for improvement and implement strategies to enhance the registration process.
Required Skills and Qualifications:
  1. Diploma or Degree in a relevant field (e.g., Business Administration, Hospitality, Event Management) or equivalent experience.
  2. Proven experience in registration management or customer service roles, preferably in a similar industry.
  3. Strong attention to detail and ability to accurately handle and record large volumes of data.
  4. Excellent communication skills, both written and verbal, with the ability to interact professionally with clients/customers.
  5. Proficiency in using registration software/systems and databases.
  6. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  7. Problem-solving and critical-thinking abilities, with a proactive approach to resolving issues.
  8. Ability to work effectively in a team environment and collaborate with cross-functional teams.
  9. Exceptional customer service skills, with a focus on providing a positive experience for clients/customers.
  10. Flexibility and adaptability to work in a fast-paced and dynamic environment
Benefits

This role offers opportunities for growth and development, working in a collaborative environment, with a focus on delivering exceptional customer service and support.

Additional Information

We are committed to providing a workplace that is inclusive, diverse, and equitable, and we welcome applications from qualified candidates who share our values and vision.

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