Senior E-Commerce Technical Support Specialist

6 days ago

Singapore beBeeTechnical Full time $90,000 - $120,000

Job Summary

We seek an accomplished Commerce support specialist to lead our e-commerce solution team. This role involves providing expert technical assistance and optimizing performance for large-scale e-commerce platforms, ensuring system stability and timely resolutions.

This position requires collaboration with global clients to troubleshoot complex issues and implement permanent solutions. Key responsibilities include:

  • Providing comprehensive support for Commerce, diagnosing and resolving intricate technical problems.
  • Conducting root cause analysis and implementing long-term solutions to prevent recurring issues.
  • Optimizing application performance and guaranteeing platform stability and high availability.
  • Collaborating with cross-functional teams to troubleshoot issues and deliver effective resolutions.
  • Supporting clients on cloud-hosted platforms (AWS, Azure) and recommending improvements.
  • Documenting troubleshooting procedures, resolutions, and best practices for knowledge sharing.
  • Maintaining strong client communication and ensuring compliance with SLAs.

Requirements

  • A Bachelor's degree in Computer Science, Business, Engineering, or related fields.
  • At least 5 years of experience in Commerce architecture and implementation.
  • Strong hands-on experience in Java, JSP, and REST APIs.
  • Proven expertise in troubleshooting, debugging, and performance tuning.
  • Practical experience with cloud platforms (AWS, Azure).
  • Excellent client-facing communication, analytical, and documentation skills.
  • Ability to work in a global support environment with 24/7 availability as needed.

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