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Banking Fraud Prevention Professional

2 weeks ago


Singapore beBeeFraud Full time $4,000 - $8,000

Job Overview:

We are seeking an experienced Banking Anti-Fraud Specialist to join our team. As a key member of our Contact Centre, you will be responsible for ensuring the highest standard of service delivery to customers, responding and reacting in a timely manner to escalate fraud/scam service requests, investigating transactions flagged as suspicious, and maintaining confidentiality of customer data.

The ideal candidate will possess a positive mindset with a 'CAN-DO' attitude and passion to deliver quality customer service. They will have excellent communication, interpersonal skills, and work etiquette. A good command of written and spoken English is also required.

The role involves working on staggered/rotational shifts, including weekends and Public Holidays, to support 24x7 Contact Centre service operations. The successful candidate will be expected to liaise and escalate with relevant stakeholders to meet regulatory standards.

The job requires proficiency in PC skills, including MS Office applications, and the ability to work in a fast-paced changing environment. Analytical skillset and passion for working with numbers are essential.

  • Respond to escalated fraud/scam service requests
  • Investigate suspicious transactions
  • Maintain customer confidentiality
  • Liaise with stakeholders to meet regulatory standards

Key Requirements:

  • Positive mindset with a 'CAN-DO' attitude
  • Excellent communication, interpersonal skills, and work etiquette
  • Good command of written and spoken English
  • Proficiency in PC skills, including MS Office applications
  • Analytical skillset and passion for working with numbers