Fraud Prevention and Risk Management Professional

7 days ago

Singapore beBeeCustomerProtection Full time $3,000 - $6,000
Financial Crime Prevention Specialist

About This Role

We are seeking proactive and service-oriented professionals to join our team as Fraud Prevention & Customer Protection Officers. You will be the first line of defence in identifying and responding to fraud and scam-related cases, providing crucial support and advisory to customers while upholding compliance with MAS regulations.

The ideal candidate should have a strong passion for customer service and a keen eye for detail. With full training provided, no prior experience is required, but call centre, banking, or anti-fraud investigation experience is highly valued.

Main Responsibilities:

  • Handle inbound calls professionally and resolve customer queries efficiently.
  • Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
  • Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
  • Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
  • Guide customers on preventative measures to avoid falling victim to fraud.

Key Skills and Qualifications:

  • Strong customer service skills and ability to handle high-pressure situations.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of fraud detection and prevention methods.

Benefits:

  • Fully paid training program.
  • Ongoing support and guidance from experienced team members.
  • Opportunities for career growth and professional development.

What We Offer:

  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.
  • The opportunity to make a real difference in the lives of our customers.

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