Operations Management Specialist
6 days ago
At This Is An IT Support Group, we play a crucial coordinating role between various stakeholders in promoting continuing education and lifelong learning.
The Academy offers a wide range of programmes and courses for working professionals that are curated from various disciplines and conducted via different learning platforms.
As an Operations Management Specialist, you will provide quality backend work through detailed planning, logistics, and supporting our daily operation to ensure smooth execution of the programmes.
Your aim will be to achieve high levels of participant satisfaction with our lifelong learning initiatives, which will then contribute to our vision of being a leading player in continuing professional education and development.
Key Responsibilities- Course administration, management, and logistical support:
You will monitor and process course applications from our Training Management System and assist in updating course information into the system to ensure smooth course registration.
Prepare necessary documentation for commissioning internal and external trainers so they are timely appointed.
Arrange all logistics to ensure smooth and successful running of programmes/courses.
Plan, recommend, brief, and organize manpower to facilitate on-site course/programme operations to ensure timely delivery of services to internal and external customers.
Liaise with internal stakeholders to ensure smooth planning and running of programmes/courses.
Attend queries from public and students pertaining to programmes/courses.
- Supervise, monitor, and ensure completion of post-training activities by team members after programme ended:
Update course databases to ensure complete and collatable course information.
Prepare evaluation reports after programme ended and issuance of e Certificates to participants.
Follow-up on outstanding matters after programmes to ensure good customer service delivered.
- Assist Deputy Director on ad hoc projects such as system and process improvements to enhance work productivity and efficiency.
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