Customer Experience Liaison
4 weeks ago
We are seeking a Customer Experience Liaison to join our team at AUDIO HOUSE MARKETING PTE LTD.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and provide exceptional customer service.
Job Description:Key Responsibilities:
- Liaise with customers through various channels including face-to-face interactions, phone calls, emails, and social media to resolve their queries and concerns.
- Disseminate customer inquiries to the sales team for follow-up and ensure timely resolution of issues.
- Address product or service-related problems by understanding customer complaints, identifying the root cause, and providing effective solutions.
- Provide information about products, services, and promotions to customers in collaboration with sales staff.
- Coordinate product collection, delivery appointments, refunds, exchanges, and other related tasks.
- Foster strong relationships with internal departments to ensure seamless issue resolution.
Requirements:
- Proficient communication skills with the ability to interact with customers professionally.
- Excellent problem-solving skills with the ability to manage customer feedback efficiently.
- Strong computer skills, particularly in Google Drive, Google Sheets, and internet applications.
- Proven customer service experience with a positive attitude and strong teamwork skills.
- Ability to work on a 6-day week schedule from 12:30 pm to 9:00 pm with one fixed weekday off.
- Diploma in Customer Service or equivalent qualification is preferred.
AUDIO HOUSE MARKETING PTE LTD offers a dynamic work environment and opportunities for growth and development. Our company culture emphasizes teamwork, innovation, and customer satisfaction.
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