Global Community Engagement Strategist
5 days ago
At Secretlab SG PTE. LTD., we're pushing the boundaries of innovation in the gaming chair industry, with a global presence spanning over 3 million users worldwide.
We're on the lookout for a seasoned professional to join our world-class marketing communications team as a Senior Community Manager. As a key member of our Global Community team, you'll play a pivotal role in shaping the online presence and engagement of Secretlab.
Your mission will be to drive sentiment engineering and conversation generation about Secretlab across the internet, while managing engagement across our social channels. You'll craft and implement community strategies, monitor discussions, respond to comments and inquiries, and foster a positive community environment.
The ideal candidate will possess exceptional interpersonal skills, a global perspective, and in-depth understanding of content moderation across various platforms such as Meta Apps, TikTok, YouTube, LinkedIn, Twitter, Reddit, Discord, and more. Your impact will be global, making this an exciting opportunity to shape the future of our community engagement efforts.
Key Responsibilities:
- Develop and implement global community engagement strategies to foster growth and engagement.
- Inspire global community advocacy by celebrating community milestones, achievements, and contributions through various strategies, fostering a strong sense of belonging and loyalty.
- Foresee and craft responses to community inquiries, comments, and feedback that reflect the brand's objectives, voice, and personality.
- Able to ensure tone of voice consistency throughout activations and responses across all platforms.
- Have strong social listening skills across social media platforms such as Facebook, Instagram, X, TikTok, YouTube, Discord, and other online forums like Reddit - to draw insights from brand mentions, customer inquiries, and brand/campaign relevant trends.
- Provide insights and feedback from activations and campaigns to best inform and align community happenings within internal departments through regular reporting on community sentiment, post performance analysis, and measuring the effectiveness of community communication strategies.
- Manage crisis communication within the community, addressing concerns and mitigating negative discussions.
About the Role:
This is a highly competitive role offering a salary range of $80,000 - $120,000 per annum, commensurate with experience. We offer a comprehensive benefits package, including medical insurance, retirement plans, and generous paid time off.
To succeed in this role, you should have a degree in Marketing, Communications, or a related field. A minimum of 3-5 years of experience in community management/social media strategy for a consumer product brand (B2C) is required. Proficiency in using social media analytics tools to measure engagement rates and ability to do detailed sentiment analysis are essential skills. Fluency in multiple languages is a plus.
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Global Community Engagement Strategist
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