Global Onboarding Director

2 weeks ago

Singapore beBeeRiskManager Full time $120,000 - $180,000

Lead Onboarding Manager

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This is a key role in our organization, responsible for leading the client onboarding process. The successful candidate will have extensive knowledge of client onboarding processes and be able to effectively manage teams to deliver excellent results.

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  • The Group Manager II will be responsible for managing a team of professionals responsible for new client and product onboarding, including KYC due diligence and end-to-end client onboarding execution.
  • They will partner with senior management to execute strategic initiatives and deliver key operational outcomes.
  • The ideal candidate will have experience working in sales and trading or a client-facing role and possess strong product knowledge on capital markets and investment banking.
  • They will also have a strong understanding of risk management and regulatory environments, as well as experience working with software tools and data analysis techniques.

Key Responsibilities:

  1. Manage end-to-end onboarding processes to ensure a smooth, efficient, and compliant client experience.
  2. Act as the primary contact for internal stakeholders and clients, handling inquiries, resolving issues, and ensuring service excellence.
  3. Prioritize onboarding requests based on risk and urgency, and ensure proactive communication of status, challenges, and timelines.
  4. Drive continuous improvement by identifying inefficiencies and implementing effective process enhancements.

Requirements:

  • Extensive knowledge and understanding of the overall client onboarding process with corporate and institutional clients.
  • Expertise in using software tools, Windows applications, data analysis and reporting techniques.
  • Experience with Agent AI and RPA technologies (e.g., UiPath, Tableau, PowerBI) is an asset.
  • Strong product knowledge on capital markets and investment banking.
  • Experience working in Sales & Trading or a client-facing role.
  • Understanding of auditing principles, monitoring & testing techniques, and disciplines for assessing internal controls.
  • Extensive understanding of risk management and regulatory environments.
  • Strong knowledge of Money Laundering (ML), Terrorist Financing (TF) and sanctions risk, typologies and legislation in Canada and U.S. is an asset.
  • Minimum of 5+ years with progressively more responsibility in relevant field.
  • Experience on onboarding process for products under Singapore, Hong Kong, Japan, and Australia regulation is an asset.
  • University degree+
  • Industry certifications and relevant professional designations (e.g. CAMS) is an asset.
  • Exceptional communication skills.
  • Excellent relationship management, negotiation and decision-making skills.
  • Strong organizational skills to prioritize various tasks and projects.
  • Management of stakeholder and partner relationships.
  • Strong leadership experience in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • People management experience an asset.
  • Ability to effectively and professionally evaluate and assess the work of others.

About Us:

Our organization is one of the world's leading global financial institutions. We offer a dynamic and challenging work environment that fosters growth and development. If you are passionate about building and maintaining relationships, developing talent, and contributing towards strategic initiatives, we would love to hear from you.

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