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IT Network Sales Support Specialist

2 months ago

Singapore PRIMESTAFF MANAGEMENT SERVICES PTE LTD Full time
About the Job

We are seeking a highly skilled Sales Support Engineer to join our team at Primestaff Management Services PTE LTD. As a key member of our operations team, you will be responsible for delivering exceptional technical support to our marine clients, managing sales orders, and overseeing shipping logistics.

Key Responsibilities
  • Provide technical support for over 200 vessels, handling an average of 15-30 support tickets per month, primarily related to Marine Satellite Communications equipment, IT networking, and associated issues.
  • Troubleshoot and resolve technical problems with Marine Satellite Communications systems, components, and IT networks, ensuring timely and effective problem resolution.
  • Manage and coordinate operational and logistical tasks related to satellite communication services, including overseeing service delivery to clients.
  • Assist with sales order processing, ensuring accurate and timely fulfilment of customer orders.
  • Collaborate with freight forwarding companies to arrange ocean freight services, managing product shipments and ensuring all required shipping documentation is handled.
  • Ensure compliance with shipping regulations, company policies, and customer requirements while monitoring and tracking shipments to ensure timely delivery and resolve any issues.
  • Maintain accurate records of support tickets, sales orders, and shipping documentation, ensuring clear communication between sales, logistics, and technical teams for seamless operations.
Requirements
  • Diploma or degree in Information Technology, Electronics, Electrical Engineering, or a related field is preferred.
  • Experience with IT networking, including familiarity with Mikrotik equipment, Cisco scripting, and Python programming.
  • Prior technical support experience with the ability to handle 15-30 support tickets per month, ideally within the marine or shipping industry.
  • Strong knowledge and/or experience in Marine Satellite Communications equipment highly preferred.
  • Ability to troubleshoot and resolve IT network-related issues, including understanding how traffic is routed.
  • Excellent analytical and problem-solving skills to address complex technical issues effectively.
  • Experience in sales order processing, logistics coordination, and shipping documentation is advantageous but not essential.
  • Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
  • Strong verbal and written communication skills to interact with clients and colleagues effectively.
  • Ability to work collaboratively within a team and manage tasks efficiently.

EA Licence No 95C5411