Digital Transformation Strategist

4 days ago


Singapore OCBC Full time
About the Role:

We are seeking a highly skilled and analytical Digital Transformation Strategist to play a critical role in our digital transformation journey. As a key member of the digital operations team, you will be responsible for analyzing current business processes, building and maintaining multi-year roadmaps, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.

Key Responsibilities:
  • Operations Roadmap: Collaborate with stakeholders across various departments to build, maintain, and execute multi-year roadmaps to deliver benefits.
  • Requirements Gathering: Work with stakeholders to gather and document detailed business requirements for digital transformation initiatives.
  • Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.
  • Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business needs, leveraging technologies such as automation, AI, and data analytics.
  • Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.
  • Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.
  • Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.
  • Testing & Validation: Coordinate and participate in user acceptance testing to ensure that digital solutions meet business requirements and are ready for deployment.
  • Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.
Qualifications:
  • 10+ years of experience as a Business Analyst, with a focus on operations or digital transformation.
  • Effective in building and maintaining multi-year roadmaps to deliver benefits.
  • Strong understanding of business process analysis and improvement methodologies.
  • Experience with digital tools and technologies, such as automation platforms and data analytics.
  • Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
  • Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business needs.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).


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