Digital Transformation Strategist

4 days ago


Singapore Citi Full time

Citi is a global bank with a long history of innovation. We are seeking a high-caliber professional to join our team as Digital PM Lead Analyst based in Singapore.

About the Role

This role involves partnering closely with a cross-discipline team of technology talent, strategists, and producers to invent and execute innovative solutions across a diverse range of channels including digital, mobile, and bank branches.

  • Develop and manage the implementation of the digital product suite (Citibank Online and Citi Mobile App) for existing customers across businesses.
  • Manage digital governance and controls, focusing on clean execution and tightening processes.
  • Manage issues and complaints on the platform, including end-to-end tracking of critical incidents and internal governance and controls forum reporting.
Key Responsibilities
  • Partner with engineers and developers to understand technical possibilities.
  • Work with stakeholders to identify pain points, key product capabilities, or points of differentiation that will help create a leading banking app.
  • Suggest innovative ideas and improvements in the customer journey to enhance responses and design.

The ideal candidate should have 10+ years of experience, a bachelor's degree in Computer Science/Business Management/Engineering, and advanced knowledge of digital technologies.



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